SOLUTIONS FOR PROBLEMS OR ERRORS IN NEW INCOME TAX PORTAL (INCOME TAX 2.0)

Hello everyone, hope you all have gone through our CY Portal and got an idea about income return filing in an easy manner. Due to the migration of the old income tax site to the New IT Portal, many are facing problems in filing ITR. 

click to see IT CY Portal

IT CY PORTAL

Below are the few problems and suggestive measures for the same. Go through the below 16 points, all your queries will be resolved. Still, if you need any help in filing your ITR. You can place a service request, we will try to assist you in your ITR Filing 

Suggestive measures against going on technical glitches at Income Tax Portal

1.Availability of ITR 3 Form

ITR 3 Form  is now available by  JSON format for selection

2 ITR V (acknowledgement) and ITR Forms are not available for download

These Forms are available for download now. It would be advisable to download in non-working hours as it  Works faster in non-working hours. Try  downloading before 10 AM or after 10 PM

3 Can the Java Utility be downloaded for filling ITR Forms?

As of now Excel and Java Utility are  not available. Only JSON utility is available on the new IT Portal

4 . Aadhar OTP not getting delivered for verification

If the Aadhar OTP does not get delivered, try resending the OTP at least 2 more times. Alternatively, you can log out and select ‘OUR  SERVICES’; then select “E-VERIFY”. 

5. DSC Registration for Filing ITR for Companies/Firms

The director/Partner of the company/firm has to register the DSC with their own login.

6. Response to Notice u/s 148 

You can go to the “E-Proceedings” Tab and select “FILE RESPONSE”

7. 234F levied even after 31st July 2021

You can rectify this issue by downloading the latest JSON utility and file thereon. 234F will  not be levied

8 Acknowledgement not immediately available after filing the return

Once the return is filed, before clicking Proceed option, select “DOWNLOAD FORM”. The acknowledgement will get downloaded

9 Return Filed with Refund but Refund not Displayed on Acknowledgement

This  issue will be fixed shortly, however, you can raise a  grievance on the same

10 Form 35 - Unable to be filed due to DIN not getting Filled

A dummy number (for the purpose of filing)can be put in place. This  issue will be resolved shortly, however, a  grievance can be raised to resolve the same

11 Non-Availability of Vivid Se Viswas Forms

The issue will be fixed shortly, however, a grievance may be raised on the same. It is advisable to wait till the issue is fixed before filing Form 4 (even though it is available)

12 Return filed on 04/08/2021 but displaying on the website as filed on 08/04/2021

This is the major problem facing by many. The issue will be fixed shortly, however, a grievance may be raised on the same.

13 Bank Pre-Validation not working 

You can go to My Profile and add the bank account to pre-validate the same. If this does not work, check with the bank if it has been pre-validated correctly. Prevalidation is successful only when you gave mobile number linked with bank

14 .ITR 3 – Depreciation calculation issues

The depreciation calculation is done including decimals but is not rounded off in the ITR Form. This leads to some validation errors and does not allow the Assessee to file the return. The issue is taken up for consideration. The same is being fixed and will be resolved shortly.

15. Legal Heir Registered in Old Website – Unable to log in through new Portal

The legal heir option is not available but the profile shows that it is registered. You can raise a grievance and keep the same on a record.

16 . Remote filing of DSC 

The new IT Portal does not allow remote filing using DSC. The filer needs to have the  DSC in hand. Alternatively, team viewer or remote controlling software can be used.